CASE STUDIES
See how teams transform their support
Real results from real companies using Helios to
deliver exceptional customer experiences.
500+
Companies using Helios
70%
Average ticket deflection
94%
Customer satisfaction
2M+
Tickets resolved monthly
CLOUD INFRASTRUCTURE
CloudStack
"Helios completely transformed how we handle support. Our team went from drowning in tickets to proactively improving the product."
MR
Maria Rodriguez
VP of Customer Success
85%
AI resolution rate
2min
Avg. response time
3x
Team productivity
B2B SOFTWARE
Nexus SaaS
Reduced support costs by 60% while scaling to 10x users without adding headcount.
60% cost reduction
10x user scale
E-COMMERCE
ShopFlow
Handles 50K daily support queries with a team of 5 using Helios AI automation.
50K daily queries
Team of 5
HEALTHCARE
HealthBridge
Achieved HIPAA-compliant AI support with 98% accuracy across patient interactions.
HIPAA compliant
98% accuracy
WHAT PEOPLE SAY
Trusted by support teams everywhere
"We evaluated six different platforms before choosing Helios. The AI accuracy was miles ahead of anything else we tested. Setup took 20 minutes."
JC
James Chen
Head of Support, Nexus SaaS
"During Black Friday, we handled 50K queries without breaking a sweat. Before Helios, that would have required 40 agents. Now our team of 5 manages it all."
AP
Aisha Patel
CX Director, ShopFlow
"HIPAA compliance was non-negotiable for us. Helios passed our security audit with flying colors and their AI understands medical terminology better than we expected."
DW
Dr. David Walsh
CTO, HealthBridge
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