FEATURES
Everything you need to deliver exceptional support
From AI-powered ticket resolution to deep analytics, Helios
gives your team the tools to move faster, work smarter,
and keep every customer happy.
An AI agent that actually resolves tickets
Helios AI understands intent, pulls context from your knowledge base, and drafts accurate responses in seconds. It handles the routine so your team can focus on what matters.
- Understands complex multi-turn conversations with full context retention
- Auto-generates draft replies with citations from your docs and past tickets
- Learns from every agent edit to improve accuracy over time
A knowledge base that stays up to date
Helios automatically identifies gaps in your documentation and suggests new articles based on recurring ticket patterns. Your help center evolves with your product.
- AI-powered article suggestions based on common ticket themes
- Rich editor with embeds, callouts, and version history
- Multilingual support with auto-translation for 40+ languages
Real-time analytics for every conversation
Track resolution times, customer satisfaction, agent performance, and AI accuracy. Helios turns raw support data into clear dashboards and actionable alerts.
- Live dashboards with CSAT, FRT, and resolution rate metrics
- Automated weekly reports delivered to stakeholders via email
- AI-driven anomaly detection that flags issues before they escalate
Automate the busywork with custom workflows
Build powerful no-code automations that trigger on any event. Route tickets, send notifications, update fields, and escalate issues without writing a single line of code.
- Visual drag-and-drop workflow builder with conditional logic
- Pre-built templates for common scenarios like SLA breaches and VIP routing
- Real-time execution logs so you can debug and optimize every automation
CAPABILITIES
Built for modern support teams
Omnichannel Inbox
Manage email, chat, social, and phone from one unified inbox. Every conversation in one place, no matter where it started.
Smart Routing
Auto-assign tickets based on topic, priority, and agent expertise. The right ticket reaches the right person every time.
Canned Responses
AI-suggested quick replies that match the conversation tone. Respond in seconds while still sounding authentic and helpful.
Collision Detection
Never have two agents working the same ticket again. Real-time indicators show who is viewing or replying to a conversation.
SLA Management
Automated alerts and escalation when SLAs are at risk. Set per-plan or per-customer response and resolution targets.
Custom Workflows
Build no-code automation rules that trigger on any event. From simple auto-tags to complex multi-step escalation chains.
ANALYTICS
Insights that drive action, not just reports
Go beyond vanity metrics. Helios surfaces the patterns hiding in your support data and translates them into concrete next steps for your team, your product, and your roadmap.
Topic clustering reveals which product areas generate the most friction
Sentiment analysis tracks customer mood trends across segments and channels
Custom dashboards with drag-and-drop widgets and scheduled exports
See Helios in action
Start your free 14-day trial today. No credit card
required. Or book a personalized demo with our team.