PRICING
Simple, transparent pricing
No hidden fees. No per-seat surprises.
Start free and scale as you grow.
Starter
For small teams getting started
$49
/mo
Up to 500 tickets/mo
1 AI agent
Basic knowledge base
Email support
5 team seats
Pro
For growing teams that need more
$149
/mo
Unlimited tickets
3 AI agents
Advanced knowledge base
Priority support
Unlimited seats
Custom workflows
Analytics dashboard
Integrations
Enterprise
For large organizations
Custom
Tailored to your needs
Everything in Pro
Unlimited AI agents
SSO & SAML
Dedicated CSM
Custom SLA
On-premise option
API access
Custom training
FAQ
Common questions
Can I try Helios for free?
Yes. Every plan comes with a free 14-day trial, no credit card required. You get full access to all features in your selected tier so you can properly evaluate Helios before committing.
What counts as a "ticket"?
A ticket is any customer conversation, whether it comes in via email, chat, or your help center. Each unique conversation counts as one ticket, regardless of how many messages are exchanged within it.
Can I change plans later?
Absolutely. You can upgrade or downgrade at any time from your account settings. When upgrading, you'll be prorated for the remainder of your billing cycle. Downgrades take effect at the start of your next billing period.
Do you offer refunds?
We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied within the first 30 days, contact our support team and we'll issue a full refund, no questions asked.
What integrations are included?
Pro and Enterprise plans include integrations with Slack, Zendesk, Intercom, HubSpot, Salesforce, Jira, and more. Starter plans include email integration. Check our integrations page for the full list.
Is my data secure?
Security is foundational to Helios. We're SOC 2 Type II certified and GDPR compliant. All data is encrypted at rest and in transit. Enterprise customers can opt for dedicated infrastructure and custom data retention policies.
Not sure which plan? Talk to us.
Our team will help you find the right plan for your
support volume, team size, and goals.